Privacy Policy

1. Introduction

LumaVerda Tech ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumaverdatech.com or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our website or services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request information about our services
• Subscribe to newsletters or communications
• Engage with our renewable energy diagnostic services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Project details and service requirements
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Date and time of access

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our renewable energy diagnostic services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Business Operations: To manage our business relationships and fulfill contractual obligations
• Website Improvement: To understand how visitors use our website and enhance user experience
• Marketing: To send you information about our services, case studies, and industry insights (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another organization
• Withdrawal of Consent: Withdraw previously given consent for processing

To exercise these rights, please contact us using the information provided in Section 10.

8. Canadian Privacy Compliance

As a Canadian organization, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to:

• Collecting personal information only for identified purposes
• Obtaining consent for collection, use, and disclosure of information
• Limiting collection to information necessary for identified purposes
• Ensuring accuracy and security of personal information
• Being transparent about our information management practices
• Providing individuals with access to their personal information

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. For detailed information about our cookie practices, please review our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.